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Mark Gray

msg4869
msg4869 Posts: 24

Level 3
in Support

I bought some credits when I was out of lives, I got notification that it went through but never received anything

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @msg4869 and welcome to Soda community!

    Did you try troubleshooting to see if it helps? Please log out from your King account - close game- clear cache - restart device - open game - log in - pass a level to reconnect to the server-

    If you don't get your item back then please ask Player Support to send your missing item.

    To contact Player Support: open soda app - visit settings- click "?" Icon- visit "gold bars and purchases"- "why haven't I received my prize"- scroll down and click "contact us". Explain your problem and send.

    If you don't play on mobile app then contact Support from here

    More info on how to ask for refund here

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