(FIXED) Fishing Tournament Score Reset

TTU90

Why did my score reset to 0 today? I had more than 200 points and it reset.

Nix66

Hello @zoeetrope and welcome to our Sodalicious Community although I wish you had discovered our lovely and helpful Community under better circumstances.

Yes, there is still 1 day and 6 hours left in The Fishing Cup Tournament.

Would you also please provide the make and model of your device along with the current software version.

And your Player ID.

All this information is helpful to the Game Studio to figure out what went wrong along with a fix. 🤗

_______________________________

Thanks @TTU90 for providing your information. If and or when we hear anything back I will report it here.

Nix66

Hello @TTU90 @zoeetrope!

Another player shared this from their game👇

Havish

Maybe... you've got in some problems.

I guess I'll tag @Nix66 @Yosca @Pitty_Kitty as Soda Moderators team to help.

Nix66

Hello there @TTU90 and welcome to our Sodalicious Community!

It could be a number of things that might have caused that to happen. It could be a one time glitch, an app update, or even a device setting.

The Fishing Tournament is still underway but unfortunately there is no way to restore your fish count.

To try to prevent that from happening again please make sure you have enough free memory storage. King Recommends 2 GB free for the game to run smoothly on your device. Without this amount of free memory storage King can not guarantee that your Soda game will operate smoothly

ejmcclain91

I had over 700 fish and now they're gone!!! What happened to them???

Pitty_Kitty

Hello @ejmcclain91 and welcome to Soda community!

Oh no, I'm sorry to hear about this. It looks like the event is affected by some sort of a glitch seeing that you're the third person who reports this issue.

did you try troubleshooting to see if it helps?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*depending on the type of the device you can clear cookies/cache of your device or cache of Soda app directly (Android). More info here. Be careful not to click "clear data" which deletes your boosters

If it doesn't help I'm not sure your fish amount can be restored 😥

I'll pass this on the community manager so hopefully this glitch can be sorted out but she'll be back on office next week.

If you wish you can try contacting Player Support directly from your Soda app:

Contact Player Support: open soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why can't I find my boosters"- scroll down and click "contact us". Explain your problem and send.

If you don't play on mobile app then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account. Here's how to find your game ID

TTU90

Same thing happened to me today and the answer given was unacceptable. They must have had an even and won’t take responsibility for it or make it right

TTU90

This is not acceptable at all. If there was a glitch on your end you should make it right. I have seen at least one other post where it happened to another player as well.

Pitty_Kitty

Hello @TTU90 and welcome

This is about awknowledging the fact there is a problem in the game. Since more players are coming forward, the situation has been reported to the community manager on Monday, as I said in my previous comment. 👍

But since this is the weekend and community managers are not working now, we might need to be patient. Again, contacting Player Support directly via Soda app is still a viable alternative. They might respond quickly.

I agree this is not ideal since the first tournament will end on Monday but maybe the Studio will make adjustments after seeing what happened.

I'm sorry for the inconvenience 😔

Nix66

Hello again @TTU90 and yes, it appears to have happened to three players yourself included.

The issue has been reported to our Community Managers and we Moderators are awaiting any news back.

Thanks for your patience!

Nix66

In the meantime @TTU90 just in case the Community Managers ask for it to report it to the Game Studio on which device did this happen?

Would you please provide me the device make and model along with your current software version.

Also your current Soda game app version along with your player ID.

To find Player ID or sometimes called Game ID:

Open your Game / Select My Profile / Double click on the King logo above your avatar / The ID will be displayed.

TTU90

iPhone XR

ios 15.2.1

1487878621

zoeetrope

Hi! @Nix66 I also need help with this. I had close to 300 fish and it reset to zero. I have never had this happen before during a fishing tournament in the past and have enough memory space. I’m really disheartened and sad. I was in second place closing in on first and now the tournament is almost over

Nix66

Hello @zoeetrope and welcome to our Sodalicious Community although I wish you had discovered our lovely and helpful Community under better circumstances.

Yes, there is still 1 day and 6 hours left in The Fishing Cup Tournament.

Would you also please provide the make and model of your device along with the current software version.

And your Player ID.

All this information is helpful to the Game Studio to figure out what went wrong along with a fix. 🤗

_______________________________

Thanks @TTU90 for providing your information. If and or when we hear anything back I will report it here.

zoeetrope

iphone 7

iOS 15.1

player ID 7465787206

Thank you so much, I really appreciate it. I’ve been playing FOREVER and never had a problem before. Also none of my other in game data was effected

JJRyan

I have been accumulating fish for the Kimmy’s Ice fishing…when I logged in this morning I was number 2 with 200+fish. Now I was knocked down to the bottom with the least amount of fish. Now I only have the amount I won on the last game. All the other players still have there same amount. What happened????? The game is not over…there are 17 more hours.

Adav

Same here. I'm really upset, since I worked reallllly hard to get to no 2 and now I have 0 fish???????? No fun, It jumps from 0 fish to 2nd place with every try.....