Lost all my power ups

jaymie86

I opened my game yesterday and all my powers ups were gone.

I didn’t delete game or sign into a new vendor. Same game and everything is gone. I had between 10-50 of each.

need them back!!!

Yosca

Hello and welcome to the Community @jaymie86

I am very sorry to hear you lost your boosters 😢. Let’s try this: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game.

If that didn’t bring your booster back and if you lost any boosters that you have purchased please reach out to our Customer Care team using the 'Contact us' option directly from your device (this way support will have all the details needed to help). All you need to do is:

- Open the game app

- Tap on the? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap on "Contact Us"

Hope this helps