Crashed

Bobby1421

I bought lives with my gold bars twice and both times the game crashed. Now I am out gold bars and lives. How can we remedy that?

Yosca

Welcome to the Community @Bobby1421 I am very sorry to hear that your game crashed and therefore you couldn’t use your purchase.

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap  "Contact Us"

And since your game crashed twice click/tap on this green word 👉 here, select your device and follow the steps 🤗