Takes gold but doesn't give me energy!

nancyo28

Why did game steal over 100 gold bars? Thought I was buying energy for arena but after two tries it takes my gold and still says no energy! I want my gold bars back!!!

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2039638#Comment_2039638

Did you select a topic after “Purchases and Gold Bars”? e.g. “What are Gold Bars used for?” Then scroll down and you can see the “contact us”

wowman1069

I am having the exact same problem I spent 25 gold three times trying to buy energy and it's just taking my gold and not giving me nothing in return..

nancyo28

Wowman1069,

I know! It is so irritating and it's ruining playing the rest of the game. I wonder how long support takes to long at their inbox!?!

sxtxn23

Justo me pasó lo mismo, gasté lingotes de oro y no me dieron energía, ¡pésimo!

nancyo28

Come on man! You're killing me! I spent the money to get 6 hours of boosters and it's being wasted cause I can't get any energy to play the special part of the game! 🤨😔😪😡

mellow_moet

same here 25 golds

Yosca

Welcome to the Community @nancyo28 @wowman1069 @mellow_moet I am very sorry to hear that you didn’t receive the energy you purchased with your gold bars.

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap  "Contact Us"

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2039362#Comment_2039362

Welcome to the Community @sxtxn23

¡Hola y bienvenido/a a la Comunidad!

Por favor, toma nota que en esta sección se habla únicamente en Inglés, pero no te preocupes! moveremos tu comentario a un área más adecuada para que puedas hablar en tu idioma. 

Gracias!

nancyo28

I did as you said, but when I scroll to the bottom, there isn't a Contact Us. Now wha

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2039638#Comment_2039638

Did you select a topic after “Purchases and Gold Bars”? e.g. “What are Gold Bars used for?” Then scroll down and you can see the “contact us”

Pitty_Kitty

Hello @nancyo28 @wowman1069 @sxtxn23 @mellow_moet

I'm sorry to hear about this. Please follow @Yosca directions in order to ask for a refund

In case this problem needs to be investigated, would you mind providing more infos?

• What device do you use? (make and model)
• What is the latest version of your device software (OS) update?
• What is the latest version of your Soda app update?
• What is your game user ID? This number allows your game account to be located. To find it, open Soda app, visit your profile settings and click twice the King logo on top. The logo will be replaced by a number. More info here

Thank you!