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purchases
Level 2
On level 759 I purchased extra gold & boosters for 4.99 twice because the first time said it was confirmed but didnt go through, then the second didn't go through either, but the 2 charges show up on my account.
Best Answer
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Hello and welcome to the Community @Pam_Scoggins I am sorry to hear you had an issue with your purchase(s) 😕.
Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:
- Open the game app —> tap on the blue gear
- Tap on the ? mark
- Tap on Purchases and Gold Bars
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap "Contact Us"
0
Answers
-
Hello and welcome to the Community @Pam_Scoggins I am sorry to hear you had an issue with your purchase(s) 😕.
Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:
- Open the game app —> tap on the blue gear
- Tap on the ? mark
- Tap on Purchases and Gold Bars
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap "Contact Us"
0
