(FIXED) After latest update, candy crush soda saga crashes on load on windows 10

popslavica

ccss.txt

With 1.21.900 update that came yesterday, my candy crush game wont load at all, it just briefly flashes on screen and doesn't load. Checking the event wiever shows dcom error in attachment.

Reinstalling older version 1.21.200 (i have it as appx - microsoft store format) the game works again. Until microsoft store auto-updates it, then it stops working again.

What i've tried so far (and didn't work):

1. Doing terminate/reset/uninstall flow in windows apps
2. Various troubleshooters
3. in the end i reinstalled windows not knowing what else to do, but it stays the same.

Other king games work fine, no issues.

System information:

OS Name Microsoft Windows 10 Pro

Version 10.0.19044 Build 19044

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name REDACTED

System Manufacturer Hewlett-Packard

System Model HP ProBook 455 G1

System Type x64-based PC

System SKU REDACTED

Processor AMD A4-4300M APU with Radeon(tm) HD Graphics, 2500 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date Hewlett-Packard 68CPE Ver. F.68, 23.3.2018.

SMBIOS Version 2.7

Embedded Controller Version 145.13

BIOS Mode UEFI

BaseBoard Manufacturer Hewlett-Packard

BaseBoard Product 194E

BaseBoard Version KBC Version 91.0D

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.1503"

User Name REDACTED\redacted

Time Zone Central Europe Standard Time

Installed Physical Memory (RAM) 4,00 GB

Total Physical Memory 3,20 GB

Available Physical Memory 888 MB

Total Virtual Memory 4,51 GB

Available Virtual Memory 2,29 GB

Page File Space 1,31 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

(edited to reduce blank spaces and redactd to keep private info private)

Gee_62

I play on windiws 10 also, game worked this morning. Now it starts to load and then disappears. the other CC games still work.

Nix66

Hello @Dave1024 That issue is known and has been reported to our Community Manager.

It is currently under investigation by the Game Studio.

Until they figure it out I’m afraid no amount of troubleshooting, uninstalling, or rebooting is going to make any difference unfortunately.

Nix66

I recommend that you keep an eye out for any upcoming updates for the Soda Game App @Dave1024 as the update could contain the fix.

Pitty_Kitty

Hello @rosakiara and welcome to Soda community!

We have reported the loading issue that many windows 10 players have been experiencing for the last few days, ever since the app received the update to version 1.211.900.0.

The Studio is currently investigating this. We don't know when the fix will be released unfortunately.

As soon as we have updates about this issue from the Game Studio we'll be sure to post them on the community.

Thank you for your patience! I'm very sorry for this inconvenience

Nix66

Thanks for the tag @kiara_wael and a warm welcome to you @King3751 to our wonderful and helpful Community!

This issue is known and has been reported to the Game Studio.

Several players reported that their computer screen will come on for just a blip and then the screen goes black.

It is still under investigation and we are awaiting word back. No amount of rebooting or reinstalling will help unfortunately.

In the meantime I recommend that you keep an eye out for any game app updates as one could contain a “fix”.

Pitty_Kitty

Hello Soda Players!

The Game Studio told us there is a new game app version on Microsoft Store: 1.212.300.0. Are you able to open your app after updating?

My w11 app loads but I didn't have any issues with the previous update so I can't tell the difference

Let me know , thank you!

Spoiler Warning

@popslavica @beanrags @concord54 @autismmommy76 @Cheyanne414 @computerdave911 @Patti_Drake @DiThomp @Atreyyu @Jadare @@Barb1957 @Carol_Stock @cardotin @oyoryh @Nan53 @Fenderbender8534 @strend @Donna_Woodard @LaTricia_Owens @Elleni39

ruthreynals

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*Edited by CM: 😳 You seem to be lost and in the wrong thread! Please keep it in topic - Our House Rules 

MrCrushCrush

soda crush will not load

jodero

still not working for me 😥

Laura17318

I updated and restarted my PC and it won't load for me either :(

beanrags

mine is not working either I am at over 7000 level gonna lose my daily login progress and all

what is up? this is not fun I play every morning with my coffee

concord54

Keeps stating I have to reconnect to internet..I am connected to internet. Can’t collect daily prize etc What do I do…

hopescandycrush

Not loading on my PC and I have tried removing and reinstalling several times as well as the app updates, repair etc. Nothing is working. It just blinks a black screen quickly, but will not load. I have Windows 11 on my PC

Kingqueen1

I am having the same problem

Kingqueen1

Is there anyone who can fix this its so annoying😫

SoDa72

ugh, same problem. it just flickers and dissapears. now im missng my daily prize. FIX THIS ISSUE PLZ