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Lost all helps

Rexy1969
Rexy1969 Posts: 20

Level 3
in Support

Hit the traffic cone on Saturday. By today it hasn’t updated so I had to delete the game then load it again. I’ve lost all my helps. Many which I’ve paid for. Can I get these back please?

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Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Rexy1969 and welcome to Soda community!

    Soda community can't handle refunds since they contain sensitive infos of the players but Player Support can.

    Player Support can replace any purchased items that you couldn't use and lost. As per King's terms, items obtained for free in the game can't be replaced.

    Contact Player Support on mobile devices: open soda app - visit settings- click "?" Icon- visit "purchases and golds bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send.

    If you don't play on mobile app then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account. Here's how to find your game ID

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    Alternatively read here for more infos.

    good luck 😀

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