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💰️❌ Facebook issue with purchases in Candy Crush Soda 16th March
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👍🏾👍🏾
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Yes
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I have problem with purchasing it come up with the wrong email address
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?????
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Help can carry on with out purchase
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I just purchased a Hard Level Offer for $2.99. I did not receive the offer although I was charged for it. Not only that, but it wiped out the remaining 20 minutes of play I had.
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This happened to me twice. No way to contact them.
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When I try to buy from the store, keep getting the message "no money removed from your account" and I can't continue my winning streak. I used to enjoy this game....not any more.
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Hello there!
Please contact Player Support team to ask for a refund. the community doesn't handle refunds, I'm sorry.
to contact Player Support visit this page
Thanks! 🤗
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Hello @c_boivin and welcome!
Try trobleshooting steps to see it they help:
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*depending on the type of the device you can clear cookies/cache of your device or cache of Soda app directly (Android). More info here. Be careful not to click "clear data" which deletes your boosters
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If the problem stil persists, please ask a question in Support section and we'll try to find out what's going on 🤗
Thanks!
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