💰️❌ Facebook issue with purchases in Candy Crush Soda 16th March

أبراهيم_البيشي_4705

👍🏾👍🏾

أبراهيم_البيشي_4705

Yes

Woger

I have problem with purchasing it come up with the wrong email address

Woger

?????

Woger

Help can carry on with out purchase

mitchellx5

I just purchased a Hard Level Offer for $2.99. I did not receive the offer although I was charged for it. Not only that, but it wiped out the remaining 20 minutes of play I had.

jackiesafc

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2115385#Comment_2115385

This happened to me twice. No way to contact them.

c_boivin

When I try to buy from the store, keep getting the message "no money removed from your account" and I can't continue my winning streak. I used to enjoy this game....not any more.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2143982#Comment_2143982

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2163712#Comment_2163712

Hello there!

Please contact Player Support team to ask for a refund. the community doesn't handle refunds, I'm sorry.

to contact Player Support visit this page

Thanks! 🤗

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2163820#Comment_2163820

Hello @c_boivin and welcome!

Try trobleshooting steps to see it they help:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*depending on the type of the device you can clear cookies/cache of your device or cache of Soda app directly (Android). More info here. Be careful not to click "clear data" which deletes your boosters

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If the problem stil persists, please ask a question in Support section and we'll try to find out what's going on 🤗

Thanks!