Where did my old candy crush go??? I’m now back at level one
Answers
-
Hello @Jodz1234 and welcome to Soda community
Do you have a King/Facebook account to save your progress? If so, your progress can be restored. 😀Read more here
did you lose your password in your King account ? Then visit profile settings in your game - click "forgot yout password" when you try to log in. More infos here.
If you can't retrieve your progress then please create a King account, if you don't have one already, and contact Player Support to ask them to manually restore your levels
How to contact Player Support on mobile device: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.
If you don't play on mobile device, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.
How to find your user ID on Soda app: here
How to find your user ID on Facebook site: here
Good luck 🙂
