I was charged but didn’t get the perks

kingmmmy

I was charged 8.99 and didn’t get the perks. I got the 50 gold bars but that is it. How do you get the rest of the stuff you paid for?

Yosca

Welcome to the Community @kingmmmy

I am sorry to hear you didn’t receive the whole purchase 😕

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap  "Contact Us"

If yoy don’t play on mobile use this link:  https://soporto.king.com/contact Don’t forget to describe the issue and include your Game Id so Player Support can verify your purchase details. Click HERE to find out how you can find your Game ID.

Hope this helps!