Bug: white edges on UI win10 store version

coud

See the white edges in the pictures.

Tess92

https://community.king.com/en/candy-crush-saga/discussion/368791/bug-white-edges-on-ui-win10-store-version

Hi @coud and welcome to the community! 😊

This discussion area is related to Candy Crush, I will help you move it to Candy Crush Soda. 🍾

https://community.king.com/en/candy-crush-soda-saga

coud

So, no one will handle this bug? Has this issue been reported to king's developers?

Pitty_Kitty

Hello @coud and welcome to Soda community!

Yes, the graphic glitches in Windows 10 app have been reported to community manager but we no updates to report back, I'm sorry

Atreyyu

This issue has been ongoing for over a month now. I think these graphic glitches were caused by a recent Win 10 update that affected certain graphic cards. Maybe Microsoft should be aware of this problem too.

Atreyyu

The graphic glitches have mysteriously disappeared after Windows 10 received it's last cumulative update. On the other hand, it could have been a game update that fixed it. Who knows?

UncleBobby1

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2172237#Comment_2172237

Same thing is happening to me now July 14, 2023. All the "help desk" can say is uninstall/reinstall, or reset, and lose all progress. Take screenshots of all Power-Ups, Boosters and Gold Bars and you should get them back, maybe, but lose any progress in any contests/challenges. Any help or ideas. Worked fine, made lunch 1 hour, came back, game and sound fritzed (there was a Candy Crush Soda upgrade done in that hour).

UncleBobby1

Same thing is happening to me now July 14, 2023. All the "help desk" can say is uninstall/reinstall, or reset, and lose all progress. Take screenshots of all Power-Ups, Boosters and Gold Bars and you should get them back, maybe, but lose any progress in any contests/challenges. Any help or ideas. Worked fine, made lunch 1 hour, came back, game and sound fritzed (there was a Candy Crush Soda upgrade done in that hour).

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2710167#Comment_2710167

Hello @UncleBobby1 !

Sorry to hear this. Let's try to find out what's going on here.

Does the issue persist after checking again for Soda updates - logging out -restarting device - logging in?

Which device do you use to play Soda? Make and model please

What is your game ID number?

(How to find your game ID number: launch Soda app - tap on "profile" orange button to visit your account settings - tap twice on the King logo at the top - the logo will be replaced by your ID number

More infos: read how to find your game ID number in Soda app HERE)

Would you share screenshots of the graphic glitches from your own game?

Thanks

UncleBobby1

Hi Pitty Kitty.

1. The Issue happened after a CCSS update (12:30 made lunch started playing 1:30) issue was there, the game had also shut off.
2. 2. Desktop PC same one for 6 years.
3. 8732175714
4. Issue only in Bake a Cake or a game level, any other screen it's okay. Sound is also wonky to the same 2.
5. I have screenshots (I will try to attach, not the best at it). Also I keep getting asked by help desk to go to the Store and hit the "see more" button to look for updates, there hasn't been a "see more" button in the store for over a year. Store, press Library (bottom left). I did that with the first help desk person (after asking where it was, then they actually looked). It showed a CCSS update had been done within the hour I took for lunch.

UncleBobby1

Managed to get the first one.