Why am I constantly being kicked out of the game?

UrsaMajor

So, I’m now up to my 10th time, being kicked out of the game, causing me to to lose my full rainbow streak and a hard level. Each time, it’s shutting down, just as I’m winning the level and each time, it resets both the level and my rainbow streak. Twice now, it’s cost me my marvelous treasure and sent me back to superb.

simplyP

@UrsaMajor Most likely the problem is with your device. Check for updates for both the game and device. Next is important, make sure you have lots of free memory. Game requires minimum of 2GB. More is better. Good Luck.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/368849/why-am-i-constantly-being-kicked-out-of-the-game

Welcome to the Community @UrsaMajor I am sorry to hear you keep getting kicked out of the game 😕

Please do the troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.