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Can't play because of leaderboard

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Laurianna
Laurianna Posts: 2 Newbie

Since leaderboards like the Color Cannon one that pops up before the map appears, I can't play the game anymore. The "x" doesn't allow me to close the screen, as it shows on the screenshot uploadded. I play on an Amazon Fire tablet.

Instead, it shows the possible rewards.

Thank you.

Answers

  • Yosca
    Yosca Posts: 15,828 Soda Moderator
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    Welcome to the Community @Laurianna

    That's weird that the leaderboard stays on and you can't close it. Have you tried closing the game and logging in again? If that doesnโ€™t help you could try troubleshooting as well, to see if that fixes the problem.

    Troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache ->ย not dataย ย that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Let me know if it helps ๐Ÿ™‚

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