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Can't play because of leaderboard

Laurianna
Laurianna Posts: 2

Level 1

Since leaderboards like the Color Cannon one that pops up before the map appears, I can't play the game anymore. The "x" doesn't allow me to close the screen, as it shows on the screenshot uploadded. I play on an Amazon Fire tablet.

Instead, it shows the possible rewards.

Thank you.

Answers

  • Yosca
    Yosca Posts: 17,884

    Welcome to the Community @Laurianna

    That's weird that the leaderboard stays on and you can't close it. Have you tried closing the game and logging in again? If that doesn’t help you could try troubleshooting as well, to see if that fixes the problem.

    Troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Let me know if it helps 🙂

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