Ulf Linder
Answers
-
Hello @omwc and welcome to Soda community!
Sorry to hear about this!
Were you saving your levels with a King account or Facebook account up til this problem happened?
If you used an account then your levels and gold bars (no booosters) were saved on King servers so this means you should be able to retrieve your progress again. Try to log in to your account. Read more here
If you can't retrieve your progress at all then please create a King account, if you don't have one already, and contact Player Support to ask them to manually restore your levels.
Contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.
Good luck 🙂