Complete order not received...twice

Ronnie12

I have purchased two large collections over the past month and both times the fish were missing. Can you please fix. The proof is in my google pay act.

Yosca

Hello and welcome to the Community @Ronnie12

I am sorry to hear you didn’t receive your whole purchase 😕.

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap  "Contact Us"

If you don’t play on mobile you can use this link: https://soporto.king.com/contact Don’t forget to select the right game and please mention your game id. To find your game user ID, click HERE

Hope this helps.