I lost my levels

sajid_sj

Hello, good evening, my name is Sajid. I have problems with my levels. The app disappeared from my Android I don't know what happened and when I reinstalled it it tells me that the email and password are not correct it had already happened to me once I was at level 800

sajid_sj

And now this time I had level 1030 that happened I don't understand it since I have spent time and it doesn't seem right that I can't recover this please I would like to recover everything

Screenshot_2022-04-23-23-24-36-768_com.king.candycrushsodasaga.jpg

Screenshot_2022-04-17-13-33-06-850_com.king.candycrushsodasaga.jpg

Screenshot_2022-04-15-16-49-19-953_com.king.candycrushsodasaga.jpg

Screenshot_2022-04-15-18-49-35-083_com.king.candycrushsodasaga.jpg

IMG_20220330_020016.jpg

Screenshot_2022-03-19-15-32-49-613_com.king.candycrushsodasaga.jpg

I've been playing for about 3 or 4 months and I've invested enough time to have to start over for the third time from scratch

Pitty_Kitty

Hello @sajid_sj and welcome to Soda community!

Sorry to hear about that😔

do you still have access to your email address? Did you try to reset your password using the "forgot your password" option? More infos here

If you still can't recover your account please contact Player Support to ask them to recover it for you.

How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", explain you can't reset password, add your current level and send.