Within the last 15 minutes I have made 2 purchases and tried to purchase the candy hammers 3 times.

TishDrinkard

I have spent 27 gold bars trying to purchase the candy hammers 3 times but did not receive them. Then I go out and look and you have been having trouble since sometime in March with these purchases. I would appreciate getting my 27 gold bars back since I did not receive the candy hammers. AND if this issue is going to continue and I am not going to get what I needed the gold bars for then I would like a refund on my purchases as they will not do me any good.

Yosca

Hello @TishDrinkard welcome to the Community. I’m sorry to hear you had a purchase issue.

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap  "Contact Us"

If you don’t play on a mobile device you can contact Player Support here: https://soporto.king.com/contact Describe briefly the issue and don’t forget to mention your Game ID. Click HERE to find out how.

Good luck!