My purchase

sferreri

I just purchase a bundle with what said to be 36 hrs, 60 gold bars and candles. I've only received 20 gold bars and 24 hours showing ?????? Please advise.

sferreri

Screenshot_20220519-233708.png

Please see above

Yosca

Hello @sferreri welcome to the Community. I am sorry to read you didn’t receive the purchase offered 😔.

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap  "Contact Us"

If you don’t play on mobile, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Hope this helps.

Pitty_Kitty

Hello @sferreri and welcome to Soda community!

I'm sorry to hear about this.

This forum is not able to handle purchases issues, I'm sorry.

Please contact Player Support to ask them to send you your missing items.

How to contact Player Support from mobile devices: open soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send.

Please read here for more infos on how to ask for a refund.

Hope this helps! 🙂