My winning streak is gone

최정옥

It suddenly turned off while playing the game and my 5 streak disappeared

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/371990/my-winning-streak-is-gone

Hello and welcome to the community 🙂 First, please edit your comment as according to our house rules personal details such as email are not allowed.

I am sorry to hear you lost your streak because the game was shut down while playing 😔. We can’t restore this.

You can try the following steps and hopefully this won’t happen again: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Have a Sodalicious day 😎