How to regain connection without losing my progress

moyadelahoya

I’ve been locked out now for a few months, Wi-Fi is fine, I’ve followed step to reset but nothing has worked

how can I get connection and access my gifts, buy gold bars etc. without losing my progress ?

Yosca

Hello @moyadelahoya

I see a long history of connection problems, starting in 2020. To be able to help you, I need more information.

• Do you play via King or Facebook account?
• Which platform do you use? Browser or app?
• What device do you play on? Make and model e.g. iPad 6th generation MR7F2NF/A
• Which version Operating System do you have? e.g. iOS 15.4.1
• Which version of the Soda app do you have? Check your app
• What is your Game ID? Tap or click HERE how to find
• Can you show me a screenshot of the error?
• How to take a screenshot: https://www.take-a-screenshot.org

Have you tried troubleshooting? : provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.