💻️⛔️ Purchase issues on Windows app via Microsoft Store

Yosca

Hello again @inthecabinone

I answered you in your other thread here and sonce this is a duplicate thread I’m closing this. Thanks 🙂

inthecabinone

I did not receive an email regarding my issues. please do not lie.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2269329#Comment_2269329

Hello!

In the community we do not send emails regarding issues. the only emails you'll get from the community are notifications related: you receive emails when someone mentions you in the community or posts in certain threads. They all can be disabled in your community profile settings.

If you contacted Player Support (customer service) from here, then you're expected to receive emails from them. In this case, please check your spam emails.

Hope this helps!

szenner

Still cannot make purchases. When will this be fixed?

Yosca

Hello @szenner welcome to the Community.

I am very sorry you are experiencing a purchase problem 😕. This issue only occurs on Windows app when purchasing via Microsoft Store and it affects more games. However, the cause of this problem has been found and a fix will be there soon. In the meantime, please try this workaround:

-Open Microsoft Store

-Locate your Account Settings in the top right corner of the screen

-Select App Settings

-Turn on the ‘Purchase sign-in' feature

-Go back to the game and try making a purchase once again

Hope this helps 🍀