glitching

cjlortie

hello all. so today every time i load in to candy crush soda it says i have a connection error. i play ALL the candy crush games and none are having this issue but soda . i can’t get into the game store i can’t load teams i can’t do anything involving internet connection. its clearly glitching bad i just wanted to see if anyone elts was having a connection issue with soda crush today.

Pitty_Kitty

Hello @cjlortie and welcome to Soda community!

do you see this red connection error message when you visit your profile settings in Soda app?

thanks

cjlortie

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2271865#Comment_2271865

yes.

Pitty_Kitty

In this case, I can suggest you try this trick to see if it works, it helped me once

• force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.

This type of error appears when something unknown goes wrong in Soda app and it often signals that the game app got damaged. (This doesn't mean that there's something wrong with your device)

In this state, your game is offline: you can't play normally, save progress and make purchases. You can't contact Player Support directly from your app so they can't look into it.

Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device) and recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arised.

It's not ideal at all but it will allow you to play normally again.

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If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:

How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.

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If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

Items obtained for free in the game can't be refunded as per terms and conditions of the game. More infos here.