Lost 5 years of game play PLEASE HELP!!

scottva813

The email I used 5 years ago was shut down and now I cannot access my account to reset password or change email. I am totally locked out of my account. I tried sending emails and just get back a canned reply. I need a real person to help me correct my email so I can recover my 5 years.

Thank you

Pitty_Kitty

Hello @scottva813 and welcome to Soda community!

I'm sorry to hear about this. Community forum is not able to reset your password or alternatively restore your progress on a new King account (new email address), only Player Support (customer care) can.

Please contact Player Support (customer service) and ask them to change password/ email address in your oldKing account or manually put you at the desired current level on a new King account:

• 📱Contact Player Support from mobile device: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Selects topics: "problem with my game" and "game didn't save". Explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

• 💻️If you don't play on mobile device, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Let us know if you're able to contact them!

scottva813

Thank You Pitty Kitty,

I Sent the Email under what you suggested. Fingers crossed!

Scott