Lost features

King_admin

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isobelpat

Hi ... I have lost all my side games ... no cake baking with my team ... or the grid or the bat ... can you help me please

Pitty_Kitty

Hello @isobelpat and welcome to Soda community!

Do you see a connection error message in profile settings of Soda app, that says "there was a connection error, try again in a bit"?

If you don't see any kind of errors then try to play an easy level and force close the app and repeat this 2-3 times. These steps might help with reloading all your event widgets again.

If not, I'd suggest to try all troubleshooting steps, please note that clearing cache of Soda app does make your Soda map blank like this at first but after playing and closing and reopening the app 3-4 times, the game is able to reconnect to the server again and should reload theme and event widgets.

troubleshooting helps:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

Let me know it it works!