WHY DID I GET RIPPED-OFF SO BAD ??

kafelsch

in the daily gift section, I was on level 300+; now it restarted down to level 1. Does it have something to do with the problems the site had yesterday in the 4-in-a-line box ?

Pitty_Kitty

Hello @kafelsch and welcome to Soda community!

I'm sorry to hear about this. Unfortunately, daily log-in streak cannot be recovered if it's broken, either the player misses a day or a glitch happens such as in this case. Hopefully it was a one-off issue!

I'm not aware of any problem reports regarding 4 in a row feature. What issue did you experience?

Which device do you use to play Soda?

I'd recommed troubleshooting steps to check whether your game is in the best conditions. Let me know if issues persist afterwards🙂

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data