Team rank points frozen/not going up in Soda Team

Florence58

My team ranking is not going up??

Yosca

Hello @Florence58

I’m sorry to read your team ranking is not going up. Do you still see the points of players in your team change? And do you see the green “Enter” under team ranking?

If you don’t you may be part of the group of players missing team points 😔. We have a main thread here and you can find the explanation of the CM here.

Florence58

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2368950#Comment_2368950

Yes I see the points of my team members change and also I see the green enter sign.

Yosca

I checked my ranking points and noticed the same @Florence58 🤔 Then I logged out of my profile, logged back in and now I don’t see a team ranking anymore 😳. I’ll report it, thanks.

Florence58

@Yosca

Thank you

I'll let my team know you will be reporting it.

Émerik

Lately we have some bug with Candy Crush soda, I'm playing with PC Window 10 Microsoft Store, with my account King. My last problème is i dont see the Team ranking. Every thing is up to date, Thank you for your help.

Yosca

Hello @Émerik Yes, my team and others see the same issue. I play on multiple devices and on 1 device I no longer see the team points, on the other device I still see the points but nothing is added to the total. It has been reported to the CM and we were told the Studio is aware of it and working on a fix.

CassD

We had a full team of mostly longstanding members, but, recently, only five of us are showing points. I know that this is incorrect, as they are playing Bake a Cake, logging in and out and chatting as well.

Pitty_Kitty

Hello @CassD !

the Studio is aware of the problem ragarding team rank points and is working to fix it.🙂

If, instead, you're referring to Soda Squad (the 3 chests unlocked by points) being missing that is because the Studio made it unavailable for some players. that's what we know so far

Hope this helps!

JVO123

Our team points have been frozen at 360 for a few days now even though we are making points, anyone else?

CassD

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2374335#Comment_2374335

Hi @Pitty_Kitty. We have had trouble with the team rank points, but my major concern is losing so many members of my team without any of us knowing the reason why.