Signed out

Sasa137

I’m signed out & can’t sign in again

please help me

Yosca

Hello @Sasa137 welcome to the Community

Do you see an error? Can you show me what you see

https://www.take-a-screenshot.org and tell me a bit more why you can’t log in?

Yosca

Hello @Sasa137 welcome to the Community

Do you see an error? Can you show me what you see

https://www.take-a-screenshot.org and tell me a bit more why you can’t log in?

Sasa137

That’s what I got

Yosca

Hello again @Sasa137 Thank you for your reply.

Do you see this error when you visit the profile settings in the soda app? If so, do you mind telling me which country you are playing?

If you don’t see this error in your profile settings please try this:

• check for the latest app and device updates
• force close your apps
• clear the cache -> not data  that will delete your boosters
• turn off your device for at least 1 minute, restart your device
• make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
• try to log in

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Sasa137

Thanks a lot

it worked finally

Yosca

That is great to hear @Sasa137 🤗