I have lost all side games the kimmey fish one and 4 in a row, all of them offered in my game

ariuok1947

I have lost all my side games including kimmie fish, 4 in a row. and the races for prizes

shay76

I did too for about a week but it came back as soon as it updated

Yosca

Hello @ariuok1947 welcome to the Community.

We had a major issue that affected most of the Win players. A fix has been rolled out, update your game to version 1.228.4. Then play some levels and your game should be back to normal. If not, please comment  in the main thread 👉 here.

tmfischer

You keep sending me the same message about missing boosters and lives.

I am again telling you the game is not fixed on my part although you posted you have fixed the problem.

I have no events. I have no seasons. I have no friends list.

I am only showing a basic screen with nothing else on it.

Your community site is not helping me get back to the game I had when the screen changed in the middle

of playing a game last week.

I am ready to give up on this altogether.

I have spent a lot of money in the last two years. That won't be happening anymore.

The money I just spent a couple of weeks ago is now gone because I cannot get back to where I was.

bobduckhook

id 11218039896. know how you feel. i have the version 1.228.400.0 and have been waiting 7 days for my stuff to come back without success. i played 45 levels and nothing is back to normal yet.

SApple2

I encountered similar problem even after I updated to the new version. See my detailed account -https://community.king.com/en/candy-crush-soda-saga/discussion/385316/pumpkin-contest maybe it will help you to at least recover some of the features until hopefully we'll get another fix. @tmfischer @bobduckhook

bobduckhook

id 11218039896. the 8th day now.same as he said above,and i didnt get any new levels now too

SApple2

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2411370#Comment_2411370

Hi @bobduckhook,

What I mentioned on the link I provided happened again today when I opened the game even though I only put my device to sleep not shut it down. When I opened the game, it was not the current theme, pretty much empty. What I did was exit the game and open it again. Sometimes you need to play one game then exit the level and also exit the game and go back in again. The current theme after this process usually shows up along with other features. If this does not work, try what @Yosca suggested if, this is important, you are "signed with the King", so you won't lose your level and progress, (see the link I provided above for complete instruction from Yosca) and follow what I did after that. I'm afraid we have to settle for this until another fix is made. It was already forwarded to the developer so all we can do is wait.