why doesnt the game save my sound setting?

Daniel_Eifert

up to a couple days ago the game would save my sound setting of the music off now i have to turn it off each time, use a pc and thru facebook , but on my phone and tablet it stays off

Pitty_Kitty

Hello @Daniel_Eifert

I'm sorry to hear about, let's try to find out what's going on 🙂

Please try troubleshooting:

• check device updates
• check for browser updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times
• consider trying a different browser if you play on Facebook website

*If you play on Facebook website, you may clear cache of the browser

Let me know

Pitty_Kitty

Hello again @Daniel_Eifert

without further details from you, I won't be able to help

Did you try the steps above? thanks