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why doesnt the game save my sound setting?

Daniel_Eifert
Daniel_Eifert Posts: 10

Level 2

up to a couple days ago the game would save my sound setting of the music off now i have to turn it off each time, use a pc and thru facebook , but on my phone and tablet it stays off

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Daniel_Eifert

    I'm sorry to hear about, let's try to find out what's going on 🙂

    Please try troubleshooting:

    • check device updates
    • check for browser updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times
    • consider trying a different browser if you play on Facebook website

    *If you play on Facebook website, you may clear cache of the browser


    Let me know

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello again @Daniel_Eifert

    without further details from you, I won't be able to help

    Did you try the steps above? thanks

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