Kimmy's Pumpkinhunt crashes the game

José_Savelkoul

After beating a level, Kimmy's Pumpkinhunt (or whatever it's called) causes the game to crash if I want to close the screen. I've got to start the game all over each time. I'm using the Windows10-app. Please fix this. Thanks in advance.

Have a nice day.

Pitty_Kitty

Hello @José_Savelkoul and welcome!

I'm sorry to hear about this. Does this happen after trying troubleshooting steps?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

If it does, please tell me so and provide:

• latest version of Soda app installed in your computer (visit Microsoft app - library - games- Candy Crush Soda Saga - scroll down page)
• your user ID number (tap twice on King logo you see at the top in profile settings app in Soda app. More infos here)

thanks

José_Savelkoul

Version Soda-app: 1.229.500.0

User-ID:1036984287

José_Savelkoul

I'm wondering if this could be related in some way to the crashing-issue that's going on in the Saga-game by the way @Pitty_Kitty. That's also with a special event I believe.

kingkirk1972

https://community.king.com/en/candy-crush-soda-saga/discussion/386164/kimmys-pumpkinhunt-crashes-the-game

Mine is doing the same since the Halloween skin came in

QueebBee1970

I placed 2nd and then it disappeared pumpkin race????

José_Savelkoul

Now it's even kicking me out after beating a level. And it's not my device @Pitty_Kitty, it's something inside the game.

José_Savelkoul

And again, I've just beaten a level. Getting a couple of "pop-ups" but closing/clicking "Continue" on the "Ghost-season"-screen (or whatever it's called) closes the entire game. Getting a bit tired of it to be honest. So it's not just Pumpkinhunt. It's happening when special events have been added to the game at the moment (on my end). I've never had a problem with the game crashing before.

Pitty_Kitty

thanks @José_Savelkoul for the infos

I'll pass this on to community manager so hopefully we can find out what's going on

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2426370#Comment_2426370

Hi!

Thanks for reporting. Which device do you use and which is your user ID number?

• your user ID number: tap twice on King logo you see at the top in profile settings app in Soda app. More infos here

thanks

Pitty_Kitty

Hello @José_Savelkoul @kingkirk1972 !

CM would like to know the make and model of your devices, if it’s possibile

Thanks