Community Manager please help.

suzekit

Hi All

please can a Community Manager help me getting a response to 12150524 - I replied but since nothing and I am very worried I am being blocked or ghosted as I have raised an additional ticket asking for a reply and have received no auto notification - please help.

Yosca

Hello @suzekit I’m sorry you didn’t receive a reply yet.

When did you receive your ticket number and when did you reply? Have you asked for an answer regarding the ticket number above? Support can be very busy and therefore it may take a little longer for you to receive an answer.

Which game is your ticket related to as I see you asked the same question in Friends?

suzekit

Hi Yosca

Thanks for helping.

the ticket was raised yesterday and they replied really quickly I answered the ticket this morning but I always feel if they don’t like your reply they ignore it and I have sent the reply 3 times now.

it is Soda it was an error on the other games board - sorry.

Yosca

I really think they are very busy. Was this about the Bake a Cake error?

There are a lot of players who have this problem (myself included) and it's on different devices. Some can bake a slice but can't collect a reward or can't get the chef hat back. De Studio has been working on a solution since Friday, but unfortunately there is no update yet.

suzekit

Hi Yosca,

it was about not receiving my reward for being the winner 2 weeks in a row of the weekly contest.

Images attached of the reply they sent and my response

suzekit

Can you help please?

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2428372#Comment_2428372

It is quite possible that Support will answer you. In any case, I will pass it on to the CM but I don't know if she can help.

suzekit

Thank you very much, I am such a loyal player and feel upset 🥲

FluffyDinosaur

Hi @suzekit, after speaking to player support I have received the information that you earlier have been compensated for the weekly contest. For us to make sure you get the correct compensation we do require you to send screenshots or videos of the issue so that we can better understand what went wrong. Thank you!

suzekit

Hi

Thank you for helping.

please can you ask support to reply to the ticket.

as Advised how can I possibly send a video of an error that I didn’t know was going to happen, I received a colour bomb and a hammer and one other booster which support sent but that is less that I got for winning week one. It is unreasonable to ask for a video of something you don’t know is going to happen.

attached is the image of what I received for week one and I have not received anywhere near that for winning week 2 and the second image clearly shows I have one week one and 2

Please help me with this.

FluffyDinosaur

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2429594#Comment_2429594

Please carry on this conversation directly with support, it will be quicker than going through me as a middle man😊