Gold bars missing

KathrynBalsinger

I tried to purchase the 10 bars for $1.99 (twice, mind you) and while I was charged for both purchases, I received an error message in the game saying that the store was unavailable and my bars did not appear, even after existing and coming back.

Yosca

Hello @KathrynBalsinger

I am sorry to hear that your purchase didn't go as it should 😔

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap  "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Good luck 🍀