Why did I not receive the 8 hrs of free time?

Alziebee

I even uninstalled and reinstalled to see if that would help but all it did was take away my helpers! Lost all my Lollipops and everything else! Any reasons why this would happen?

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/387578/why-did-i-not-receive-the-8-hrs-of-free-time

reinstallation only as a last resort. unfortunately this will delete all boosters and lives.

Unfortunately, the current various bonus promotions are not the same for all players. try to get compensation from king support

https://soporto.king.com/contact