What do I do?

purplewiccan65

I've lost all my players and I cannot get a connection

Thank you

Bonna Bickford

purplewiccan65

https://community.king.com/en/blog/discussion/388159/what-do-i-do

Is there anyone that can help...I thought That this is the place to go to get support...

Lola_Pop

Hello @purplewiccan65 !

You're absolutely right, the Community is the place to get support...it's just that your question got lost- I'll move it to the Players' Corner and please let us know which game you need help with- is it Candy Crush Saga?

Please accept our apologies for the delay!

Diamond_Lim

https://community.king.com/en/blog/discussion/388159/what-do-i-do

Welcome to Sweet King Community! 👑

Which King's game are you asking this problem? Are you asking this problem on Candy Crush Saga? 🤔

Try following these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.

⚠️ NOTE ⚠️

If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

Find most common issues and FAQ:s in Support Area here and in Help Center here!

And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

Have a nice and safety day! ❤️😊

purplewiccan65

https://community.king.com/en/blog/discussion/comment/2463305#Comment_2463305

Thank you...I will try!

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/2463540#Comment_2463540

You are welcome and hope this issue solved after following these solve steps! 🤞😊

purplewiccan65

Now my game Candy Crush Soda Saga says that ir can't give rewards right now?

Says something about the connection..I'm wondering whats wrong with the game?

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/2745416#Comment_2745416

Welcome to Sweet King Community! 👑

Thank you for your answering this problem and also playing Candy Crush Soda Saga now.

Don't worry! Let me tagging @Pitty_Kitty @Yosca who are Soda Moderators helping Soda Players around Soda Community! 😉

If you want to ask this game question, please click and ask on Candy Crush Soda Support Area here next time! Thanks! 🤗

Pitty_Kitty

Hello @purplewiccan65 and welcome to Soda community!

If the connection error message says "there was a connection error, try again in a bit", please head over to this support discussion here

purplewiccan65

Thank you...will do

Thank you