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Game freezes

amy197685
amy197685 Posts: 1

Level 1
in Support

My game freezes after i chose my "treats" to use and then i lost them? Can we get them back???

Answers

  • Yosca
    Yosca Posts: 17,879

    Welcome tomthe Community @amy197685

    I am sorry to hear your game keeps freezing 😔.

    Please select your device 👉 HERE

    In case you have lost any purchased rewards please contact Player Support. Please note that rewards received free of charge will not be replaced or reimbursed.

    If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

    - Open the game app —> tap on the blue gear

    - Tap on the ? mark

    - Tap on Purchases and Gold Bars

    -  Choose and tap on a topic that is closest to your question/issue

    - Scroll down to the bottom and tap  "Contact Us"


    If you don’t play on mobile or Windows app, please contact Player Support Team 👉 HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: 👉 HERE

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