Gold bars

vickysky

Why have all my gold bars disappeared when updating , not getting a response from king has this happened to anybody else.

Yosca

Hello @vickysky welcome to the Community.

If you saved your game with a King of Facebook account, your gold bars are registered on the servers and will not disappear. Have you tried logging in again?

Please close the game app, restart your device and log into the game. You should see your gold bars back now.

If not, please contact Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap  "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE