I'm on the internet but my game says I'm not. What do I do? I've logged out and back in.help

evaclow

I need help I'm afraid of losing my days I have over 800.

I've logged out and back in I've restarted my tablet nothing is working. Please help

Thank you Eva

Pitty_Kitty

Hello @evaclow and welcome to Soda community!

What kind of message do you see?

Is it this one?

evaclow

Yes that one but when I try to sign in with Facebook that dosen't even work. I just tried again even to buy coins nothing I still can't get on.

All100

I am having this issue also I hv tried every community.king hv advised please help

thanks Tracy

evaclow

This is what I'm getting. Please help

Pitty_Kitty

Hello @evaclow @All100

If you see "there was a connection error, try again in a bit" , I can suggest you try this trick to see if it works, it helped me 1 out of the 2 times it happened to me

• force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.

This type of error appears when something unknown goes wrong in Soda app and it often signals that the game app got damaged. (This doesn't mean that there's something wrong with your device)

In this state, your game is offline: you can't play normally, save progress and make purchases. You can't contact Player Support directly from your app so they can't look into it.

Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device) and recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arised.

It's not ideal at all but it will allow you to play normally again.

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If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:

How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.

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If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

Items obtained for free in the game can't be refunded as per terms and conditions of the game. More infos here.

teasir

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2468260#Comment_2468260

Unfortunately, I had the same issues for 2 months. Sent numerous messages to Ad Min and yesterday it finally let me connect. Hang in there💕

king5205

When I send message saying I am having problems, the reply I am getting is that there is no other reports of a problem, yet there is as I am replying to them