Why can't I close an ad?

treesmknhugger

After an unsuccessful round the game gives an option to watch ads/videos to earn a special and extra moves. The Holo Taco ad comes up with a play button, after watching until the end the play button shows up again, but no X to close the ad. I've watched the ad several times to no avail. I've also had to close the entire app many times just start all over again.

teasir

That has happened to me many times. I was forced to crash the app losing the board and all boosters used to start over. I stopped watching ads after the fifth time.

I was informed new ads may have glitches. Bringing it their attention helps everyone.

Report it to ad min. Make sure to send supporting image as well. Maybe they will give you a few boosters for your trouble.

treesmknhugger

How do I message admins? I looked, but couldn't find where I could. Thank you for getting back to me so quickly.

teasir

No problem. I am an early bird😇.

Scroll down to the bottom of any page and choose “Contact Us”. If I have helped you, kindly click helpful below.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/388868/why-cant-i-close-an-ad

Hello @treesmknhugger welcome to Soda Community 😁

I’m sorry to hear you have an issue with this ad.

Please report the ad by using this link 👉 here

Make sure you select the right game and the right topic!

Thank you for reporting this in the Community 🙂