Is there any other way to reset without deleting App again?

teasir

I tried to bake cake for my team at 6am and this was my screen. I logged out of game 4x, turned off device 3x, disconnected and reconnected to FB multiple times. No team, no cake, no 4 in a row. No fun🥺

Any suggestions because I am at a loss?

Pitty_Kitty

Hello @teasir

Your map looks a bit empty but it looks like it's connected to the servers since it displays updated diorama in the background and Social Hub, unless you see error messages somewhere.

Did you try to play levels (even old ones)? Sometimes it's what helps with reloading events widgets after you reinstall the app or simply clear cache.

If nothing appears then I'd say this is on the game side and you might need to be patient until the events become available again. It can happen since it's Soda Studio who oversees features (un)availability 😅

You can always try to contact King Player Support directly from your Soda app and ask them for more infos:

---

How to contact Player Support: open soda app - visit settings- click "?" Icon- select any topic and subtopic [for example: visit "my game progress"- "how do I save progress"]- scroll down the page and click "contact us". Fill in the form and send.

Courtney1990

Nope

teasir

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2507258#Comment_2507258

If you do not have informational feedback, why did you answer?

LazariHampton

I don't think there is a way to make the game work without trying to Uninstall then reinstall. Your progress should save if you are connected with your King account and all you would have to do is log back in. I have no other help because it seems like you tried quite a bit. My apologies and I hope you get it to work. Good luck.

teasir

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2507385#Comment_2507385

Thanks. I have tried that all day long hoping to reset it and I still have a blank game.

Pitty_Kitty

Hello @teasir

Your map looks a bit empty but it looks like it's connected to the servers since it displays updated diorama in the background and Social Hub, unless you see error messages somewhere.

Did you try to play levels (even old ones)? Sometimes it's what helps with reloading events widgets after you reinstall the app or simply clear cache.

If nothing appears then I'd say this is on the game side and you might need to be patient until the events become available again. It can happen since it's Soda Studio who oversees features (un)availability 😅

You can always try to contact King Player Support directly from your Soda app and ask them for more infos:

---

How to contact Player Support: open soda app - visit settings- click "?" Icon- select any topic and subtopic [for example: visit "my game progress"- "how do I save progress"]- scroll down the page and click "contact us". Fill in the form and send.

teasir

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2507610#Comment_2507610

Thanks. I have been playing old boards all day and no change. E we I’ll try what you mentioned.