Still no connection

Gardengirl_20

It has been 2 weeks and I still am having connection issues and no feedback from admin on how correct the issue. It looks like I will have to uninstall the game, which means I will lose absolutely all my progress and start from scratch. There is definitely a glitch that needs to be fixed.

Pitty_Kitty

Hello @Gardengirl_20 and welcome to Soda community!

I'm sorry to hear you didn't get a response lately, it can happen since there many sections in this forum

Fro future reference, if you have a Support question and need help, please head over to Support section of this forum HERE and tap on "ask a question" green button to submit your query. Your question will get more visibility 😉

At the moment there are no connections issues present in Soda, that the community is aware of.

So I would need you to elaborate more on the problem

First off reinstalling the app is the last resort option and you won't lose your progress unless you haven't been saving your progress with a King or Facebook account. On the off chance you don't have an account and your progress is lost, King Player Support is able to manually restore your progress

Let's gather gaming details

• do you have a King or Facebook account?
• which device do you use to play Soda? (make and model)

now let's check :

• Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if YES OR NO, it's important to know if you're not able to log in and out because of this

If you don't see it, please go ahead and check troubleshooting steps:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know

Gardengirl_20

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2525560#Comment_2525560

I am playing soda sage for the last while, I am at level 2600. Unfortunately, when I started playing, I didn't realize I should create an account. 2 weeks ago, I created an account, and since then, I have had Connection issues, it says I am not connected to the internet, even though I am. I can only claim the daily prize, absolutely nothing else. Because of this, I can't login on my computer, I can't save my game, I can't play my current game on my phone, absolutely nothing. I am currently playing on an Acer computer, lots of storage left. I had zero issues with connection until I created my account.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2525770#Comment_2525770

Hi

I understand, thanks for your reply

If you're not able to log out and log in and most importantly you're not able to save your progress because Soda app is offline then it looks like your Soda app has the same error message I shared the picture of.

In this case I'm afraid you'll have to try to reinstall the app. Something inside Soda app went wrong and troubleshooting is not able to fix this kind of error, unfortunately. Since the app is offline, you're not able to contact King Player Support directly from your app and ask them to look into it either.

with no King account or Facebook account in place before this type of issue arised, I'm afraid the your progress saved solely on your device local storage and not King servers will be deleted when you reinstall the app

Once you reinstall the app you'll be able to log in to your King account or create one if you don't have one already. Soda app will be able to connect to the servers then and then it will be possible for you to contact King Player support and ask them to manually restore your progress and reinmburse your boosters if you had purchased them

• How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Selects topics: "problem with my game" and "game didn't save". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

It's not ideal but you'll be able to play Soda normally again

Gardengirl_20

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2526198#Comment_2526198

Welp, I bit the bullet and did and uninstall/reinstall on my computer and the results were surprising. I didn't lose everything! I was at 2600 level and it dropped me to 2574. I did lose all my boosters and add ons, which sucks, but not losing my levels was a big win. lol