Candy crush soda lost activiti

Valytheo

I change my phone and i lost my activiti since 2021 , if somebody from administration is on please help me!

Pitty_Kitty

Hello @Valytheo and welcome to Soda community!

I'm not entirely sure what you mean when you say "activity", sorry

Did you lose your progress (levels you passed) when you logged back to your King or FB account on your new device?

If your progress is gone, no worries King Player Support can restore it for you

Note that boosters cannot be transferred over to the new device

Contact King Player Support and ask them to restore your progress .

If you progress is partially or entirely lost after switching devices, create a King or Facebook account - if you don't have one already - and contact Player Support directly from your Soda app so they can manually restore your progress on your account:

How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.

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If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send.

Items obtained for free in the game can't be refunded as per terms and conditions of the game. More infos here.