Reset CC soda to level l

TRICIA4955

The powers that be reset my candy crush soda to level 1 per my request. However, the candy crush soda on my regular browsers is still at the old level. Any suggestions to get them on same level. Sync is on.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/393144/reset-cc-soda-to-level-l

Hello again @TRICIA4955

I kindly ask you to refrain from opening multiple threads about the same topic. It's hard to keep track of the situation if information about the same issue is spread across the forum.

Please type your replies or follow-up questions in the chatbox at the bottom of the post you create. Alternatively It'd be great if you could hit reply button below my comment and type your comment and save it so I'll be notified as well.

Thanks for your collaboration

To recap, did you contact Support again and ask them to reset your progress? Did they do it?

Which devices do you use to play Soda?

Do you have a King account and a Facebook account?

Thanks

TRICIA4955

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2526384#Comment_2526384

Yes I have King and FB accounts. It has not been fixed yet. They seem to think I'm playing with 1 account of regular browser and another on win 10 app but I'm not. Same username and password for both. Any suggestions?

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2526398#Comment_2526398

Thanks for the reply. Were the 2 accounts synced before? Or did they have their separate progress before too?

If they were never synced then the 2 accounts need to be linked. There's a procedure to do on www.king.com for that

If they were synced before then one of the 2 is not connecting to King servers now and needs to update progress. Did you try to log out, restart device, log in and play any level.to reconnect to the servers to see if progress is updated?

TRICIA4955

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2526407#Comment_2526407

Yes they were the same before they did the reset. I have logged out and restarted device. Any suggestions?

TRICIA4955

It's fixed. Alls I needed to do was clear history on the browser. Now both at level 1. Thank you for your help

Pitty_Kitty

glad to hear that @TRICIA4955 enjoy crushing 🙂