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I was up to level 1600 and some. My game froze so I Uninstalled the game and and installed it again and all was lost. Is there anything I can do to restore my game?
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Hello and welcome to Soda Community @landscape23
I am sorry to hear this.
If you uninstall the game, you will lose your boosters as they are stored in your device’s memory. Therefore we recommend that uninstalling and reinstalling is always the very last solution.
If you saved your game using a King or Facebook account, you should be able to retrieve your progress and gold bars. If you didn't save your game with an account, please create an account, more info 👉 here, and contact King Player Support, they may manually reset your progress. Please note that boosters won for free will not be reimbursed. If you have purchased boosters and have not yet used them, please also contact Player Support.
To contact Player Support, you can click on this link 👉 here. Select Soda game, select topic “Lost progress or items”, select subtopic “I lost my progress”.
S
Hello @landscape23 and welcome to Soda community!
Were you using a King or Facebook account to save your progress before you uninstalled the app?
If you use an account, you can switch devices or reinstall the app and retrieve all your progress and gols bars by logging in to your account
Check out this guide, it might help you get your levels back👉️ HERE
If you didn't have an account or did have an account but your game app was compromised by a connection issue then you might have lost your progress, entirely or partially.
In that case I advise to create a King account (simply and email address and password) if you don't have one already, then contact King Player Support directly from Soda app and ask them to manually move you forward in the map up the latest level you played
Check out this guide for directions step by step: 👇️
How to contact Support from the game app to report Lost progress issues!
Since reinstalling the app leads to you losing all your boosters either you have King account or not (boosters are only saved on the device local storage) you may ask King Player Support to reinstate boosters you have purchased and lost
