How to delete a friend?

miyaaa

Hi

how do i delete a friend? I've tried pressing dot three in the friend option but nothing happens, does anyone know how to solve this problem?

Pitty_Kitty

Hello @miyaaa and welcome to Soda community!

I'm sorry to hear about it. thanks for providing screenshots as this will help the investigation

To make sure this is not a temporary connection issue, would you check troubleshooting steps?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

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If the problem still persists please provide the following details so I can forward them to Soda Studio who can look into this:

• make and model of your device
• version of Soda app installed in your device. You should be able to find this in app store, Candy Crush Soda page
• game ID number. How to find this number here

thanks

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/395797/how-to-delete-a-friend

Hello @miyaaa Welcome to Soda Community

I checked my Social Hub and I notice just like you that pressing the 3 dots does nothing. I suspect it's a (temporary) glitch, but will report it anyway. Thanks for sharing!

meih

I have the same problem also!

Only the top 2 of my friend list have the remove option. 🤷‍♀️

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2559511#Comment_2559511

Hello there!

please provide the following details so I can forward them to Soda Studio who can look into this:

• make and model of your device
• version of Soda app installed in your device. You should be able to find this in app store, Candy Crush Soda page
• game ID number. How to find this number here

thanks

Yosca

Hello @meih and @miyaaa

We just heard the Game Studio is aware of this issue and working on a fix 🤗

sabrina10

Unable to delete friends by using the three dots.

Pitty_Kitty

Hello @miyaaa @meih @Sabrina-10

I was told the fix has been rolled out today, so you should be able to remove friends 🙂