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Weekly Contest

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samsis
samsis Posts: 30 Level 2

Is anyone else having a problem with the Weekly Contest - Get your rewards in Wonderballs?

My screen freezes after the introductory sequence.

Answers

  • Yosca
    Yosca Posts: 15,977 Soda Moderator
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    Welcome to Soda Community @samsis

    Sorry to hear this; I haven't seen other reports on this yet.

    You could try the troubleshooting:

    provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

    If that doesn’t help, please contact King Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device. All you need to do is:

    - Tap on the blue gear

    - Tap on the ? mark

    - Tap on Purchase and Gold Bars

    -  Choose and tap on a topic that is closest to your question/issue

    - Scroll down to the bottom and tap on "Contact Us"


    If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

    Hope this helps.

  • samsis
    samsis Posts: 30 Level 2
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    Thanks Yosca, I will try your suggestions

  • Peggy-6
    Peggy-6 Posts: 17 Level 2
    edited March 2023
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    I am having the same problem, very annoying. I have to keep closing and re-opening the game

  • samsis
    samsis Posts: 30 Level 2
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    I haven't solved the problem yet, but I did find you have to go through the intro sequence to gain any rewards you get from playing Four in a Row before you close the game. Very time consuming...

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