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Is anyone else having a problem with the Weekly Contest - Get your rewards in Wonderballs?
My screen freezes after the introductory sequence.
I haven't solved the problem yet, but I did find you have to go through the intro sequence to gain any rewards you get from playing Four in a Row before you close the game. Very time consuming...
I am having the same problem, very annoying. I have to keep closing and re-opening the game
Thanks Yosca, I will try your suggestions
Welcome to Soda Community @samsis
Sorry to hear this; I haven't seen other reports on this yet.
You could try the troubleshooting:
provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
If that doesn’t help, please contact King Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device. All you need to do is:
- Tap on the blue gear
- Tap on the ? mark
- Tap on Purchase and Gold Bars
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap on "Contact Us"
If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find
Hope this helps.
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