Kathleen Rich

WGB

I am on Candy Crush Soda Level 1756 and my game freezes. In addition, it shows I have won the level (when should have won) but to no avail! I am frustrated and it takes the joy out of playing!

Yosca

Welcome to Soda Community @WGB

I am very sorry to hear your game is crashing.

We recommend doing the general troubleshooting first, as this often fixes most problems:

provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

You can also visit this guide, and select your device to see what else can help.

Let me know of this helps 🙂