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(Bug Report) Soda Saga Background Appearing black sometimes.
Hello.
I might be on the wrong page reporting the bug. So sorry about that. It should be on Support Team Page.
The Playing Game Background appears black. Either it is an issue with the picture file or it turns out to be this way. The other backgrounds seem to be fine. Like Kimmy's Candy Hunt for example or Rainbow Streak (previously Rainbow Road).
This bug appeared on my Samsung Galaxy S21 FE. Purchased on Dec 25, 2022.
It runs in Android 13.
The game was installed from the Google Play Store.
Thanks for helping me and the other people that encountered this problem. I hope it gets fix.
Answers
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Hello @legoweatherboy and welcome to Soda community!
thanks for reporting and the details 🙂 this is a known graphic glitch that usually happens after watching an ad for extra moves. The glitch disappears after restarting the app but can happen again after watching other ads.
Is this the same situation you're experiencing?
Or is the background consistently black in your game from the moment you launch the app? and does it persist after you restart the app or apply troubleshooting steps?
thanks for your answers as they help understand what's going on. I'll be asking community manager for more infos on the graphic glitch
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troubleshooting steps:
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
thanks
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