My boosters aren't working

Karen_M_Konczyk

I purchased lollipops and a hand switch and when I tap them, to use, they just bounce but don't open.

I can open boosters that haven't been purchased and I can buy them but when I do, they don't open.

I have forced closed and cleared cashe and still the same

Yosca

Hello @Karen_M_Konczyk

I am sorry to hear this. So what you're saying is that every booster you've purchased that when you want to use it keeps bouncing 🤔.

I recommend that you contact King Player Support for this. They can check your game and possibly compensate you, which we in the Community cannot do. (Do mention you already cleared the cache and forced close the game.)

If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

Due to Easter weekend, it may take a little longer for Player Support to respond. Do not forget to check your junk/spam folder as well 😉

Yosca

Hello @Karen_M_Konczyk

I am sorry to hear this. So what you're saying is that every booster you've purchased that when you want to use it keeps bouncing 🤔.

I recommend that you contact King Player Support for this. They can check your game and possibly compensate you, which we in the Community cannot do. (Do mention you already cleared the cache and forced close the game.)

If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

Due to Easter weekend, it may take a little longer for Player Support to respond. Do not forget to check your junk/spam folder as well 😉