Kathleen Rich

WGB

Once again my Candy Crush Soda level is freezing on my p/c. In addition, it indicates I have passed the level when not. I play every day and make specials to beat the level but to no avail!!

Pitty_Kitty

Hello @WGB and welcome to Soda community!

I'm dorry to hear that. Let's try to understand what's going on 🙂

1. do you play on Soda app downloaded from Microsoft Store?
2. or do you play on browser on Facebook?
3. what is the make and model of your device?
4. does your device have at least 2 GB of free storage? did you check for your device updates?
5. If you play on Microsoft Soda app, did you check for app updates?
6. What is the latest version of Soda app?
7. Also what do you mean it indicates you passed a level when you didn't? Feel free to share screenshots of your game as they're always helpful
8. What is your game user ID?

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Thanks

Pitty_Kitty

In case you need further instructions:

How to find app version of Soda app: open Microsoft Store - visit library - games - Candy Crush Soda Saga - scroll down the page to find app version

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how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain: